About the role#
The Corporate Systems Analyst Intern will support the technical administration of Oracle Revenue Management and Billing and ServiceNow. You will gain exposure to billing and IT service troubleshooting while working with technology, operations, and compliance teams.
What you'll do#
- Troubleshoot and resolve time-sensitive billing issues by performing root cause analysis and implementing permanent fixes.
- Conduct SQL-based data validation, investigation, and reporting.
- Manage Tier 1/2 ServiceNow incidents and service requests while meeting SLA requirements.
- Maintain standard operating procedures and operational documentation.
- Use Python, AI agents, and LLMs to solve risk-related problems.
- Build and maintain infrastructure to support automated risk analysis and reporting.
What you'll need#
- Enrollment in a degree program at an accredited university, with status advancing to at least your junior year.
- Experience with SQL, including querying, joins, and aggregations.
- Experience with Python, including data structures, functions, classes, and virtual environments.
- Ability to read and work with existing code for data analysis and problem solving.
- Strong data skills, including cleaning and validating complex datasets, performing exploratory data analysis, and creating visualizations.
- Understanding of key data quality, bias, and privacy considerations.
- Ability to work independently and communicate effectively.
- Familiarity with REST/SOAP APIs and JavaScript is preferred but not required.
Location & details#
- This is a full-time, on-site internship based in Atlanta, Georgia.
- The program runs during Summer 2027.
- You must be available to work five days a week for the full duration of one of the two program schedules: May 24, 2027, to August 6, 2027, or June 7, 2027, to August 20, 2027.
- This position is paid.
About ICE
ICE operates as a public company in the financial services sector. It provides data, technology, and expertise to market participants. Founded in 2000, the firm maintains its headquarters in Atlanta, Georgia. It employs over 11,000 people across multiple office locations in the United States and Canada.
How to get in at ICE
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