About the role#
The Client Operations Intern will support the client operations team at ICE. You will help maintain client relationships, build product knowledge, and document client feedback. This position provides hands-on work and professional development sessions with industry leaders.
What you'll do#
- Assist with client communication and problem resolution to support client satisfaction.
- Develop product expertise and share this knowledge by contributing to training resources and best practices.
- Document client information and recurring technical issues to assist with product quality and development.
- Complete additional duties and projects as assigned.
What you'll need#
- Current enrollment in a degree program at an accredited university.
- Standing of at least junior year.
- Proficiency with Microsoft Office.
- Exposure to client support, specifically case management, defect tracking, and client engagement.
- An interest in process improvement and documentation.
Location & details#
- Location: Jacksonville, Florida.
- Term: Summer 2027.
- Schedule options: May 24 to August 6, 2027, or June 7 to August 20, 2027.
- Work modality: Full-time, on-site, five days a week.
- Compensation: This is a paid internship.
- Sponsorship: ICE does not provide sponsorship for this role.
About ICE
ICE operates as a public company in the financial services sector. It provides data, technology, and expertise to market participants. Founded in 2000, the firm maintains its headquarters in Atlanta, Georgia. It employs over 11,000 people across multiple office locations in the United States and Canada.
How to get in at ICE
Applying early to ICE roles is a clear advantage because recruiters review the first wave of candidates before the applicant pool grows large. Intern Insider sends an instant alert the moment a role matching your target is published, helping you submit your application among the first. This timing ensures your profile reaches the hiring team before the inbox becomes crowded. You can use this head start to focus on tailoring your materials to the specific requirements of the position. Reaching out to the right people often yields better results than submitting a resume to a general portal. Intern Insider surfaces the recruiters behind ICE roles so you can contact them directly to ask about the position or a referral. This direct approach often improves your response rate compared to waiting for a system update. Connecting with a human contact shows you have done your research and are serious about the opportunity.
