Title: College Intern - Resort Operations Location: Orlando, FL Description: Internship Program OverviewHyatt Vacation Ownership offers a comprehensive internship program at one of our stunning resort locations, available in 3- or 6-month durations, and built around the following core pillars:Gain in-person, on-site work experience within a designated department at one of our premier resort locations. Receive personalized guidance and support from experienced property leaders to help shape your career path. Participate in exclusive sessions with senior company executives to gain strategic insights and leadership perspectives. Spend a day shadowing a different department to broaden your understanding of resort operations. Conduct two interviews with senior leaders to learn about their career journeys and leadership philosophies. Collaborate on a meaningful project that encourages creativity and contributes to business innovation. Join interactive online sessions designed to provide exposure to various areas of the HVO business. Connect with fellow interns and share your journey through our dedicated internship social media platform. Internship Program RequirementsMust be available to work a variety of shifts, including mornings, afternoons, evenings, weekends, and holidays. This is a fully on-site internship at one of the designated Hyatt Vacation Ownership resort locations. Candidates must be actively pursuing a college degree at any level. While students majoring in Hospitality or Business Management are preferred, applicants from other academic disciplines are also encouraged to apply. A valid driver’s license may be required, depending on scope of role. Internship TimelinesSpring: January – April Summer: May – August Timelines may vary depending on the needs of companyInternship LocationFlorida RegionBonita Springs, FL (Spring, Summer)West RegionEscondido, CA (Summer) Breckenridge, CO (Summer)Sedona, AZ (Summer)San Antonio, TX (Spring, Summer)Housing accommodations and relocation are the students’ responsibility. Internship Resort Operations Position DescriptionsHousekeeping - Develops skills in this critical component of resort operations, provides a strong foundation for a successful career in hospitality - Learning the essentials of villa cleaning and performing core tasks that ensure guest accommodations are clean, comfortable and up to brand standards. - Learn about the roles and responsibilities of other housekeeping roles - Observe and lead room inspections - Observe and learn key components of inventory control and supply ordering - Understand the importance of collaboration with other departments in preparing for guest arrivals.Food & Beverage - Rotate through various food outlets based on property size and offerings (e.g., pool bar, marketplace, etc.) - Gain experience in both front and back of house operations - Learn key roles such as: Server, Food prep/Cook, Expeditor, Bar Staff - Observe and learn key components of inventory control, placing orders and handling alcohol responsibly. - Partnership with Recreation team for themed events, holidays, and property celebrations. Safety & Security - Learn about guest relations, loss prevention, safety rules, investigations, and the handling of theft, fraud, and complaints - Taking part in hand-on activities like: property walks, monitoring pool safety, fixing lock issues, managing parking areas, and handling lost and found items. - Gain a full understanding of how to keep resorts safe and welcoming for all guests.Front Office - Learn and apply brand-standard welcoming techniques to deliver an exceptional guest experience - Welcome and assist guests and owners during the check-in and check-out process - Learn how to be a helpful resource to guests by taking care of requests and inquiries - Learn to handle daily front desk tasks and participate in problem solving - Learn the difference between ownership and nightly reservations - Observe and learn the pre-arrival process for guests - Get to know room locations and how they are assigned Recreation/Activities: - Promote fun resort activities and facilities to guests of all ages - Lead and support activities like trivia, pool games, outdoor fun, and educational programs - Help with setup and execution of special events such as food tastings and local storytelling - Understand the importance of interacting directly with guests to create fun and memorable experiences - Learn how to plan and organize daily and special activities - Observe and support areas like health and fitness, childcare, and team leadershipInterns must be able to reach overhead and below knee level, and perform physical activities such as bending, twisting, pulling, and stooping. Interns must also be capable of standing, sitting, or walking for extended periods. The ability to list, carry, push, or pull items weighing up to 10 pounds (25 pounds for Housekeeping) without assistance is required. Internship PerksEnjoy special rates and perks at Hyatt Vacation Ownership properties—for associates, family, and friends. Receive holiday pay when scheduled to work on company-recognized holidays. Interns who successfully complete the program will receive priority consideration for future career opportunities within Hyatt Vacation Ownership.About Our CompanyFind your place — and have fun along the way.As you prepare to set out in your professional life, connect with a growing company that puts people first and knows how to have fun. And fun just happens to be our business at Hyatt Vacation Ownership.Our Culture We are devoted to the personal development of our associates. Our business is built on establishing long-lasting relationships with our customers. We hold ourselves to the highest moral and ethical standards. We champion innovation. We” always supersedes “me.” A strong focus on our responsibility for environmental sustainability and community involvement. Dedication to Inclusion and Diversity. Diverse backgrounds and perspectives have always made us better together. For Internships in Colorado, the wage range is $20.00 - $21.50/hour depending on location and department.For Internships in California, the wage range is $17.75 - $20.05/hour depending on location and department. Food & Beverage positions are $17.75 plus tips.No deadline to submit an application due to ongoing application acceptance.#UniHyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.
About Hyatt
Hyatt Hotels Corporation is a global hospitality company based in Chicago. It manages a portfolio of over 1,500 hotels and all-inclusive properties across 83 countries. The company operates numerous brands ranging from luxury resorts to wellness and spa properties. It also manages the World of Hyatt loyalty program and various destination management services.
How to get in at Hyatt
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