About the role#
The IT Support Specialist Intern provides remote technical support to team members while building skills in business and systems analysis. This is a paid, six-month internship where you will manage operational tasks and complete two defined projects. You will report directly to the COO, who sets priorities and reviews your project milestones. This role is a fit for those interested in IT support, process improvement, and business systems.
What you'll do#
- Provide remote technical support via tickets, chat, email, and phone.
- Troubleshoot account access, password, and MFA issues within Microsoft Entra ID.
- Manage user access for Microsoft 365, SharePoint, Teams, OneDrive, Slack, and Google Workspace.
- Install and troubleshoot software on Windows 11 devices and support managed iPads.
- Assist with IT onboarding and offboarding tasks, including account setup and device preparation.
- Document resolutions and identify recurring issues to improve knowledge base articles and standard operating procedures.
- Gather business requirements by meeting with stakeholders to document workflows and pain points.
- Perform systems analysis, including process mapping, data quality reviews, and application evaluations.
- Prepare reports, spreadsheets, dashboards, and process maps for management.
- Complete two approved projects per term, providing regular updates and final presentations.
What you'll need#
- Relevant coursework, training, or demonstrated interest in IT, information systems, or business administration.
- Foundational ability to troubleshoot Windows devices.
- Understanding of user accounts, access permissions, and escalation practices.
- Working familiarity with Microsoft 365 applications and basic proficiency in Excel.
- Strong written and verbal communication skills to document work and explain findings.
- Ability to work independently, protect confidential information, and follow through on commitments.
- Willingness to take direction and complete assigned projects.
Location & details#
- This is a remote role.
- You must be available to work 30 to 40 hours per week.
- The internship term is six months and follows a rolling schedule.
About HTSG
Halo Technical Solutions Global is an industrial services company that focuses on quality assurance, quality control, and commissioning support. The firm serves clients in data centers, semiconductor manufacturing, and large-scale industrial construction. Based in Las Vegas, Nevada, the company was founded in 2024. It maintains a staff of 27 employees.
How to get in at HTSG
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