About the role#
We are looking for a tech-savvy intern to join our team in Miami. You will work with our Customer Experience leadership to explore how artificial intelligence, automation, and data can improve our operations. This role focuses on turning ideas into practical solutions that enhance how we deliver customer care. You will take ownership of specific initiatives from the initial concept through to execution.
What you'll do#
- Support the development and improvement of AI-powered solutions across customer support channels.
- Analyze customer interactions, operational metrics, and business processes to identify trends and areas for improvement.
- Help build dashboards, support portals, and knowledge resources to make information more accessible.
- Take responsibility for key initiatives from concept to execution.
- Work with customer feedback, interviews, and interaction recordings to refine our services.
- Partner with Customer Support leaders and technical teams to understand how systems and operations connect.
- Experiment with new technologies and evaluate their effectiveness in a business setting.
What you'll need#
- Currently pursuing a master's degree or an advanced university qualification in a relevant field.
- A genuine interest in AI, automation, and how emerging technologies improve business operations.
- Hands-on experience experimenting with AI tools like ChatGPT or Claude.
- Strong analytical and problem-solving skills, with the ability to interpret information and recognize patterns.
- A working knowledge of Excel or similar data analysis tools.
- A proactive mindset and the ability to communicate findings clearly.
Location & details#
- Location: Miami, Florida.
- Modality: On-site.
- Schedule: Full-time.
- Compensation: $24 per hour.
- Term: Rolling.
About hear.com
hear.com operates in the retail health and personal care products industry. The company provides hearing aids and professional care services to individuals with different levels of hearing loss. It is based in Wilmington, Delaware. The organization is privately held and maintains a staff of 11 to 50 employees. More than one million people have used their services.
How to get in at hear.com
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