About the role#
Georgia State University is hiring a Student Financial Aid Counselor to work within the Student Financial Management Center. This role focuses on providing support to students, parents, and the university community regarding financial aid and student accounts. You will work in a high-volume environment, balancing direct student support with administrative tasks to help reach enrollment and retention goals.
What you'll do#
- Explain financial aid and student account processes to students and families over the phone and in person.
- Investigate and resolve customer issues related to financial accounts.
- Review financial aid applications for accuracy and verify information with documentation.
- Assess student financial circumstances to determine appropriate payment options.
- Counsel students on enrollment topics, including admissions, registration, and academic records.
- Lead outreach efforts, such as calling campaigns, financial management workshops, and orientation presentations.
What you'll need#
- A bachelor's degree and one year of experience in financial aid, counseling, or student personnel, or an equivalent combination of education and experience.
- Strong written and verbal communication skills.
- Excellent interpersonal and customer service abilities.
- Solid analytical and problem-solving skills.
- High level of organization and attention to detail.
- Ability to work independently or as part of a team.
- Commitment to maintaining confidentiality and following FERPA regulations.
- Ability to pass a comprehensive criminal background investigation and other required screenings.
Location & details#
- This is a full-time, on-site position.
- Work locations include Atlanta, Dunwoody, and Alpharetta, Georgia.
- The role is temporary and follows a Monday through Friday schedule, 8:30 am to 5:15 pm.
About Georgia State University
Georgia State University is an urban public research institution based in Atlanta. Founded in 1913, it serves more than 51,000 students across various degree programs. The university operates as the largest in the state and maintains a significant presence in the Southeast. It focuses on research, student success, and creative media.
How to get in at Georgia State University
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