About the role#
The Desk Operations Lead is a part-time, paraprofessional staff member within the Department of Housing and Residential Experience. You will work closely with residential staff to oversee front desk operations and provide administrative support for residence hall management. This role requires availability for various shifts, including overnight, early morning, and weekend hours.
What you'll do#
- Provide customer service to students, families, and staff in person, by phone, and via email.
- Enforce housing and university policies and document any violations.
- Manage front desk reception, including handling inquiries and forwarding calls.
- Conduct weekly key audits and manage key inventory.
- Perform administrative tasks such as timekeeping, reviewing logs, and managing office supply inventory.
- Support building opening and closing processes.
- Maintain the front desk schedule, track hours worked, and cover shifts when Desk Assistants are unavailable.
- Assist with staff training, development, and departmental events.
- Act as a mandated reporter and refer students to campus resources or emergency services when necessary.
- Report building maintenance concerns using established protocols.
What you'll need#
- Previous experience as a Desk Assistant for at least one Fall and one Spring semester.
- Enrollment in at least 6 undergraduate or 3 graduate credit hours at FIU while making progress toward graduation.
- A cumulative GPA of 2.5 for undergraduates or 3.0 for graduate students.
- Must be in good standing with the University and Department with no significant or recent student conduct history.
- Must have been awarded Federal Work Study as part of your financial aid package.
- Ability to attend bi-weekly staff meetings on Thursdays from 3:30pm to 6:00pm.
- Ability to work on Thursdays from 3pm to 6pm.
- Successful completion of a background check and fingerprinting prior to starting.
Location & details#
- Role is located at the Modesto A. Maidique Campus in Miami, Florida.
- This is an on-site, part-time position.
- Compensation is $18.00 per hour.
About Florida International University
Florida International University is a public research institution based in Miami. Founded in 1965, the university serves over 56,000 students through a variety of bachelor, master, and doctoral degree programs. It maintains a large staff of over 12,000 employees and operates across multiple campus locations. The university focuses on research in fields including medicine, engineering, business, and journalism.
How to get in at Florida International University
Applying early to Florida International University gives you a distinct advantage because recruiters review applications before the volume becomes unmanageable. Intern Insider sends an instant alert the moment a role matching your target is published, helping you apply among the first. This timing ensures your materials are seen before the pile grows. You can also improve your response rates by reaching out to the recruiters behind these roles directly. Intern Insider surfaces the specific people managing the hiring process at Florida International University, allowing you to ask informed questions or request a referral. This direct approach is often more effective than relying solely on an automated queue.
