Intern - Lab/TAC Network Engineer

About the role#

The Lab/TAC Network Engineer Intern will join the Services Lab Operations team to gain hands-on experience with routing and switching protocols using multi-layer Ethernet switches. This role focuses on designing, implementing, and troubleshooting networks while preparing for future positions as a Technical Support Engineer or Network Engineer.

What you'll do#

• Learn Extreme Networks products, routing and switching protocols, and lab operations.
• Setup networking equipment to support Technical Support Engineers (TSEs) with customer support tasks.
• Partner with TSEs to replicate customer network issues involving software, hardware, and configuration.
• Perform physical lab operations including racking, cabling, troubleshooting, and equipment management.
• Document work activities, adhere to Service Level Agreements, and improve lab processes.

What you'll need#

• Currently pursuing a Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, Mechanical Engineering, or a related field.
• Basic networking knowledge, including Ethernet, TCP/IP, the OSI model, and routing and switching.
• Strong written and verbal communication skills.
• Experience in a service-oriented position.
• Ability to work independently with minimal guidance and collaboratively within a team.
• Technical aptitude and critical thinking skills to solve problems.
• Experience with Windows and Linux is preferred, along with knowledge of servers, virtualization, and scripting languages.

Location & details#

• Location: Raleigh, North Carolina (On-site).
• Type: Full-time internship.
• Term: Rolling.
• Compensation: Paid position.