About the role#
The IT Helpdesk at East Stroudsburg University hires students to provide technical support for the campus community. This is a paid, on-site position with rolling availability. Students work between 8:00 AM and 4:00 PM, Monday through Friday.
What you'll do#
- Answer technical questions through telephone, email, and walk-in requests.
- Assist students, faculty, and staff with software installations and account access, including password resets.
- Maintain lab hardware by checking for issues, troubleshooting printers, and replacing consumables like paper, toner, and fusers.
- Perform routine hardware troubleshooting, file recovery, and virus detection.
- Help with wireless connectivity, laptop setups, and re-imaging lab computers.
- Provide accurate information to students, staff, faculty, and parents.
What you'll need#
- Current enrollment as an ESU student.
- At least 18 years of age.
- Excellent verbal communication and English literacy skills.
- A reliable and dependable work ethic.
- A passing grade in Personal Computers and their uses (CPSC) is a plus.
- Majors in Computer Science are welcome, but the role is open to other fields of study.
Location & details#
- Location: Pennsylvania, United States.
- Work Modality: On-site.
- Pay: $15.00 per hour.
- Note: Employment is contingent on passing a background check, including FBI fingerprinting, PA Child Abuse clearance, and employment or degree verifications.
About East Stroudsburg University of Pennsylvania
East Stroudsburg University of Pennsylvania is a comprehensive university located in the northeastern part of the state. It operates as one of the 14 institutions within the Pennsylvania State System of Higher Education. The school began in 1893 as the East Stroudsburg Normal School. It currently offers over 50 undergraduate programs along with various master and doctoral degrees to a student body of more than 5,600 people.
How to get in at East Stroudsburg University of Pennsylvania
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