About the role#
As the Manager of Student Health Services, you will oversee the Duke Student Medical Insurance Plan and the Student Dental Insurance Plan. You will lead insurance enrollment operations, manage financial and compliance processes, and supervise staff. This role works across the university to ensure students have access to necessary health insurance resources.
What you'll do#
- Manage the Duke Student Medical Insurance Plan and Student Dental Insurance Plan.
- Oversee enrollment and waiver processes throughout the academic year.
- Monitor and reconcile enrollment data across university and insurance systems.
- Serve as a trusted resource for students, parents, faculty, staff, and campus partners regarding insurance enrollment, waivers, eligibility, and benefits.
- Supervise and support insurance program staff, fostering a culture of engagement, accountability, and continuous learning.
- Partner with insurance carriers, brokers, and university stakeholders to support plan administration.
- Monitor financial processes related to insurance charges and student account activity.
What you'll need#
- A Bachelor’s Degree in Accounting, Management, or a related business discipline.
- Experience providing direct customer service to students, clients, patients, or the public.
- Experience using Microsoft Office applications, including Excel and Word.
- Ability to communicate effectively with diverse audiences.
- Experience managing or administering health insurance, benefits, enrollment, or compliance programs.
Location & details#
- Location: Durham, North Carolina
- Role type: Full-time
- Work modality: On-site
- Term: Rolling
About Duke University
Duke University is an educational institution based in Durham, North Carolina. Founded in 1924, it provides undergraduate and graduate programs across many disciplines. The university maintains a focus on research initiatives and interdisciplinary studies. It employs over 10,001 people.
How to get in at Duke University
Securing an internship at Duke University requires a proactive approach to the application timeline. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first, as early applicants get seen before the pile grows. Being at the top of the list helps your materials stand out to the hiring team. Beyond timing, you should focus on making a personal connection with the people managing the search. Intern Insider surfaces the recruiters behind the company roles so you can reach out directly to ask about the role or a referral, which materially improves response rates. A brief, professional inquiry often provides more clarity than a standard application submission.
