About the role#
The IT Support Center Intern will assist our support team in providing technical assistance to end users. You will gain hands-on experience in troubleshooting, documentation, and customer service. This summer internship allows you to apply your classroom knowledge in a real-world IT environment while learning new skills and technologies.
What you'll do#
- Assist Support Technicians with triaging and resolving basic support requests.
- Document common issues and solutions for the knowledge base.
- Shadow Support Technicians during hardware and software installations.
- Participate in team meetings and contribute process improvement ideas.
- Support inventory management and equipment setup for new hires.
What you'll need#
- Completed freshman year of coursework in Computer Science, Computer Engineering, or Cybersecurity.
- Basic understanding of computer hardware components, including RAM, hard drives, and peripherals.
- Familiarity with Microsoft Windows 11.
- Exposure to Microsoft 365 applications, including Outlook, Word, Excel, and Teams.
- Basic troubleshooting skills, such as password resets, printer issues, and software installation.
- Awareness of cybersecurity fundamentals, including phishing and password hygiene.
- Strong verbal and written communication skills.
- Customer service orientation and a willingness to assist users patiently and professionally.
- Ability to follow instructions and standard operating procedures.
- Eagerness to learn and adapt to new technologies and workflows.
- Team collaboration and a willingness to ask questions.
- Preferred: Experience with ticketing systems like ServiceNow or Jira.
- Preferred: Exposure to remote support tools such as TeamViewer, Remote Desktop, SCCM, or Intune.
- Preferred: Basic knowledge of networking concepts, including IP addresses and Wi-Fi troubleshooting.
- Preferred: Familiarity with mobile device setup and support.
Location & details#
- Location: Indianapolis, Indiana.
- Term: Summer 2027.
- Modality: On-site.
- This is a paid, full-time internship.
About Citizens Energy Group
Citizens Energy Group is a nonprofit organization based in Indianapolis. Founded in 1887, it provides natural gas, water, sewer, steam, and chilled water services. The company operates as a public trust to serve customers in its local area. It employs between 1,001 and 5,000 people.
How to get in at Citizens Energy Group
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