About the role#
This is a four-month paid co-op opportunity for the Winter 2027 term. You will join the Contact Centre and Omnichannel team to support strategic initiatives that improve client and employee experiences. Depending on business needs, you will be assigned to one of several focus areas including journey mapping, channel applications, channel insights, or data engineering.
What you'll do#
- Document end-to-end client journeys and process flows across channels.
- Contribute to user stories, process documentation, and experience design work.
- Support functional analysis and requirements gathering for core channel applications.
- Collaborate with business and technology partners to enhance platforms and capabilities.
- Analyze channel data to identify friction points, opportunities, and trends.
- Support the development and maintenance of data pipelines, data mapping, and internal business tools.
What you'll need#
- Currently enrolled in post-secondary education and returning to full-time studies after your work term.
- Legally eligible to work in Canada.
- Experience with Microsoft Office, including PowerPoint, Excel, Outlook, and Word.
- Experience with analytics, process mapping, requirements gathering, or data tools is an asset.
Location & details#
- Location: Toronto, Ontario, Canada.
- Modality: Hybrid.
- Term: Winter 2027 (4 months).
- Employment type: Full-time.
About CIBC
CIBC is a public banking institution based in Toronto, Ontario. It provides services across retail banking, business banking, wealth management, and wholesale banking. The company employs over 48,000 people. It operates with a focus on delivering financial products to clients.
How to get in at CIBC
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