About the role#
We are looking for a summer intern to shape how our AI voice agents sound and behave on live customer calls. These agents handle conversations about inventory, orders, returns, store hours, and service appointments. You will decide how our agents ask clarifying questions, handle frustration, and know when to hand a caller to a person. You will work alongside our AI engineering team, and your findings will ship as changes customers hear. No coding experience is required.
What you'll do#
- Write and refine the prompts that define how our agents speak, ask questions, and hand off to a person.
- Review call recordings and transcripts to flag where the agent misreads intent, sounds robotic, or creates friction.
- Map customer journeys for common call types to find ways to make the experience smoother and faster.
- Write voice and tone guidelines to ensure agents sound right for each of our brands.
- Build test conversations and edge cases, such as frustrated callers or vague requests, to evaluate agents before changes ship.
- Partner with AI engineers to turn your findings into prompt and flow changes, then verify if the changes worked.
- Present your findings and recommendations to the team at the end of the summer.
What you'll need#
- Currently pursuing a degree in Philosophy, English, Communications, Marketing, Linguistics, or a related field.
- Exceptional writing and editing skills. A writing sample is required as part of your application.
- A close reader who is sensitive to tone, ambiguity, and the difference between what people say and what they mean.
- Ability to turn qualitative observations into clear, prioritized recommendations.
- Curiosity about AI and how people interact with it.
- Ability to work independently and collaboratively.
- Comfort organizing findings in spreadsheets.
- Hands-on experience prompting AI tools like Claude, ChatGPT, or Gemini is a plus.
- Experience in customer service, retail, or call centers is a plus.
- Coursework or experience in UX writing, copywriting, user research, or rhetoric is a plus.
- Familiarity with linguistics concepts like pragmatics or discourse analysis is a plus.
Location & details#
- This is a paid, full-time internship for Summer 2027.
- The internship runs for 10 weeks, from June 7th to August 13th, 2027.
- The role is hybrid, based in either Lincolnshire, Illinois, or downtown Chicago.
- You will be expected in the office Monday, Tuesday, and Wednesday, with the option to work remotely on Thursday and Friday.
About Camping World
Camping World operates as a national retailer of recreational vehicles and related accessories. Founded in 1966, the company maintains over 130 SuperCenters across the United States. It provides sales, service, and technical support for RV owners. The organization is based in Lincolnshire, Illinois, and employs more than 10,000 people.
How to get in at Camping World
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