About the role#
We are looking for a Product Discovery Intern to help us understand user problems, research product opportunities, and identify ways to improve the Bask telehealth platform. You will work alongside product managers, engineers, designers, and customer-facing teams to gather insights from merchants, patients, and clinicians. This is a hands-on role for someone who enjoys asking questions, investigating problems, and understanding why users behave the way they do. You will contribute to early-stage discovery, from defining problems and researching solutions to testing ideas and sharing recommendations.
What you'll do#
- Support product discovery initiatives across our telehealth platform.
- Help identify user problems, unmet needs, and opportunities for improvement.
- Assist with preparing and conducting user interviews, surveys, and feedback sessions.
- Work with merchant-facing, clinical, and internal teams to understand recurring product challenges.
- Organize and analyze qualitative feedback to identify patterns and common pain points.
- Research competing products, industry trends, and alternative solutions.
- Define problem statements, research questions, and hypotheses for potential improvements.
- Support usability testing of existing features, prototypes, and proposed workflows.
- Review product usage data and basic analytics to understand user behavior.
- Evaluate product ideas based on user needs, expected impact, and technical feasibility.
- Partner with product managers and designers to turn research findings into actionable recommendations.
- Document interview notes, research summaries, user journeys, and discovery findings.
- Assist with prioritizing opportunities based on customer feedback and evidence.
- Participate in product planning, discovery reviews, and cross-functional discussions.
- Present research findings and recommendations to product and engineering teams.
- Take ownership of smaller research projects from initial question through final findings.
What you'll need#
- Strong interest in product management, user research, and software development.
- Foundational understanding of how websites, applications, and software products work.
- Strong analytical thinking, curiosity, and problem-solving skills.
- Ability to research unfamiliar topics and identify meaningful patterns.
- Ability to gather, organize, and summarize qualitative and quantitative information.
- Strong written and verbal communication skills.
- Comfort working with spreadsheets, research documents, and common software tools.
- Ability to distinguish user problems from proposed solutions and evaluate ideas objectively.
- Strong attention to detail and organizational skills.
- Ability to learn new technologies, tools, and product concepts quickly.
- Willingness to collaborate with product managers, engineers, designers, and customer-facing teams.
- Ability to take initiative, work independently on assigned tasks, and adapt to changing priorities.
- Previous coursework, internship, or project experience in product management, user research, or software development is helpful.
- Experience with tools like Figma, FigJam, Notion, SQL, or product analytics is a plus.
- Hands-on coding experience with JavaScript, TypeScript, or Python is a plus.
- A portfolio, research project, or case study demonstrating analytical thinking is a plus.
Location & details#
- This is a full-time, paid, remote internship based in the United States.
- We are hiring on a rolling basis.
- We do not provide visa sponsorship for this role.
About Bask Health
Bask Health operates an internet marketplace platform for telehealth businesses. The company provides software tools for electronic medical records, payment processing, pharmacy fulfillment, and patient management. Founded in 2021, it maintains its headquarters in New York. The organization employs 111 people and functions as a private entity.
How to get in at Bask Health
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