About the role#
The Visitor Experience Ambassador serves as the first point of contact for the Museum of the African Diaspora (MoAD). This role supports daily admissions and retail operations while acting as a representative of the museum. You will gain hands-on experience in art interpretation, public engagement, and bookstore operations. This is a Federal Work Study position requiring on-site attendance in San Francisco.
What you'll do#
- Staff the admissions desk and promote museum memberships.
- Maintain the bookstore through regular cleaning, organization, and visual merchandising.
- Ensure inventory integrity and provide quality service to all visitors.
- Monitor gallery spaces to ensure the safety of artwork, enforcing policies regarding photography and touching.
- Greet visitors and provide information about exhibitions, museum programs, and the MoAD mission.
- Communicate artwork themes and artist perspectives to guests.
- Assist with private and public events as scheduled.
- Report suspicious activity, security concerns, or maintenance needs to staff.
- Stand and move throughout gallery spaces for extended periods.
What you'll need#
- Previous experience in customer service, hospitality, or a cultural institution.
- Proven experience with positive public interaction and sales.
- Strong interpersonal and communication skills, with the ability to speak about art to diverse audiences.
- Familiarity with African Diaspora literature, contemporary visual arts, or museum operations.
- Strong computer skills, including MS Word, Excel, and email.
- Ability to work both independently and as part of a team.
- Capacity to quickly learn and master new systems.
- Cash handling experience is preferred.
- Bilingual or multilingual skills are a plus.
Location & details#
- Location: 685 Mission Street, San Francisco, California.
- Schedule: Up to 20 hours per week, including some weekends.
- Term: Rolling, from the start of your term through graduation.
- Compensation: $22.00 per hour.
About Academy of Art University
Academy of Art University is a private art and design institution based in San Francisco. Founded in 1929, it currently serves over 18,000 students across 21 areas of study. The university employs a faculty of industry professionals to teach degree programs ranging from associate to master levels. It is the largest accredited private art and design university in the nation.
How to get in at Academy of Art University
Securing an internship at Academy of Art University requires timing and direct engagement. Because roles at large institutions fill quickly, Intern Insider sends an instant alert the moment a position is published, allowing you to apply among the first candidates before the application pile grows. Early applicants often receive more attention from hiring teams. You can also improve your visibility by reaching out to the people managing these roles. Intern Insider surfaces the recruiters behind Academy of Art University positions, giving you the chance to ask about the role or request a referral. This direct approach often leads to better response rates than submitting a resume into a general queue.
