About the role#
We are looking for an IT Co-op to join our team in Miamisburg, Ohio. This is a part-time, on-site position. You will support our internal users by managing help desk requests and maintaining our office hardware and software systems.
What you'll do#
- Field incoming help requests via phone and email.
- Document user information and track all support tickets.
- Perform desktop-level repairs, including hardware and software installations.
- Configure systems, run backups, and install anti-virus software.
- Manage print center functions and print training manuals.
- Perform preventive maintenance on workstations, printers, and peripherals.
- Research solutions using knowledge bases, FAQs, and driver updates.
- Test fixes to confirm problems are resolved and follow up with users.
- Analyze support trends to help prevent future technical issues.
- Create help sheets and FAQs for end users.
- Manage warranty repairs by scheduling service and ordering parts.
- Train users on operating systems, email, and network access.
- Assist with mail runs as needed.
What you'll need#
- Enrollment in a Computer Science, Computer Engineering, or Cybersecurity program.
Location & details#
- Location: Miamisburg, Ohio.
- Work modality: On-site.
- Employment type: Part-time.
- Compensation: This is a paid position.
About Yaskawa Motoman Robotics
Yaskawa Motoman Robotics operates within the machinery manufacturing sector. The company maintains its headquarters in Miamisburg, Ohio. It was founded in 1989. The organization is privately held and employs over 10,000 people globally.
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