About the role#
As a Service Desk Intern at XPERTECHS, you will work with experienced IT professionals to support businesses with their daily technology needs. You will gain hands-on experience in a Managed Services Provider environment, focusing on Microsoft 365, Windows devices, networking, and cybersecurity. This role is designed for students who want to build technical skills and prepare for a career in IT.
What you'll do#
- Provide first-level support to clients through phone, email, and remote tools.
- Troubleshoot common hardware, software, Windows, and Microsoft 365 issues.
- Configure and deploy laptops, desktops, and mobile devices.
- Manage and update support tickets in our service platform.
- Participate in team meetings and professional development sessions.
- Maintain clear, professional communication with clients.
What you'll need#
- Current enrollment in a degree program for Information Technology, Computer Science, Cybersecurity, or Information Systems.
- Strong interest in technology and troubleshooting.
- Excellent organizational, time management, and communication skills.
- A positive attitude and a willingness to ask questions.
- Familiarity with Windows 10/11 and Microsoft 365.
- Coursework or experience in networking, computer support, or cybersecurity.
- CompTIA A+ certification or progress toward it.
- Previous experience in technical support or customer service is a plus.
Location & details#
- Location: Columbia, Maryland.
- Work modality: On-site.
- Employment type: Full-time internship.
- Term: Rolling.
- This position is paid.
About XPERTECHS
XPERTECHS is an IT services and consulting firm founded in 1988. Based in Columbia, Maryland, the company provides managed IT support, cybersecurity, and automation strategy to businesses. It operates as a private organization with 61 employees. The firm specializes in infrastructure management, cloud services, and project consulting.
How to get in at XPERTECHS
Applying early at XPERTECHS gives you a clear advantage because recruiters review applications before the volume becomes unmanageable. Intern Insider sends an instant alert the moment a role matching your target is published, so you can submit your materials among the first candidates. Getting your application in early helps ensure your profile is seen while the hiring team is still actively building their shortlist. Reaching out to the right person often yields better results than submitting to a general queue. Intern Insider surfaces the recruiters behind XPERTECHS roles, allowing you to contact them directly to ask about the position or a referral. This direct approach often improves your response rate and provides a better understanding of the team.
