About the role#
We are looking for an IT intern to join our team in Luling. This role provides hands-on experience in IT support operations, systems administration, and asset management. You will work directly with our IT team to manage help desk requests, maintain equipment, and support data-driven operations.
What you'll do#
- Receive, triage, and troubleshoot help desk requests while tracking resolution progress.
- Provide first-level technical support for hardware and software issues.
- Configure and deploy laptops and mobile devices for new employees and contractors.
- Manage and maintain IT SaaS applications and user access.
- Perform data analysis and validation for IT systems and services.
- Review and maintain the accuracy of IT asset and inventory databases.
- Track the equipment lifecycle from procurement to decommissioning.
- Set up and configure conference room AV equipment and provide support for meetings.
- Document solutions and update knowledge base articles.
- Monitor system performance and report issues to senior staff.
What you'll need#
- Currently pursuing a degree in Computer Science, Computer Engineering, Cybersecurity, or a related field.
- Strong analytical and problem-solving skills.
- Excellent attention to detail and organizational abilities.
- Effective written and verbal communication skills.
- A professional demeanor with a customer service orientation.
- Ability to work independently and manage multiple priorities.
- Familiarity with help desk ticketing systems, Windows management, and inventory systems is preferred.
- Knowledge of AV equipment and conferencing technologies is a plus.
- Must meet U.S. government export regulations for space technology, including ITAR requirements.
Location & details#
- This position is based on-site in Luling, Texas.
- This is a full-time, paid internship.
- The term is rolling.
About X-Bow Systems
X-Bow Systems manufactures solid rocket motors for missiles, interceptors, and sub-orbital launch vehicles. Founded in 2016, the company operates out of Albuquerque, New Mexico, and maintains a workforce of 347 employees. It serves the defense sector by producing propulsion solutions for strategic programs and hypersonic systems. The company also develops modular launch vehicles for sub-orbital and low earth orbit missions.
How to get in at X-Bow Systems
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