About the role#
Wolf & Company, P.C. is hiring a Service Desk Intern for the Summer 2027 term. You will join our Information Technology team in Boston to provide technical support and gain hands-on experience with system imaging and IT management platforms. This is a full-time, paid internship where you will report to the Helpdesk Manager and work on-site 4-5 days per week.
What you'll do#
- Learn and assist with system imaging using Intune to deploy software and device configurations.
- Use SysAid and ConnectWise to log, track, and manage user requests and IT assets.
- Provide direct support to end-users through Teams, email, or our ticketing system.
- Manage user accounts and security permissions using Active Directory.
- Troubleshoot issues with Microsoft 365 applications.
- Support and troubleshoot Zoom and Microsoft Teams conference room equipment.
- Collaborate with the IT team to escalate complex technical issues.
- Write and update knowledge base articles and technical documentation.
- Participate in professional development and training sessions.
What you'll need#
- Current enrollment in a college or university, preferably pursuing a degree in Computer Science, Cybersecurity, Information Systems, or general technology controls.
- A basic understanding of Windows operating systems, networking, and computer hardware.
- Interest in learning Intune imaging, SysAid, ConnectWise, and Mimecast.
- Strong written and verbal communication skills.
- A problem-solving mindset and attention to detail.
- A customer service-oriented attitude.
- Ability to work both independently and as part of a team.
- Strong organizational and time management skills.
Location & details#
- Location: Boston, Massachusetts.
- Term: Summer 2027.
- Modality: On-site.
- Compensation: $26.00 per hour.
About Wolf & Company, P.C.
Wolf & Company, P.C. is a CPA and business consulting firm based in Boston, Massachusetts. Founded in 1911, the firm provides assurance, tax, risk management, and business advisory services. It maintains a staff of 201 to 500 employees. The firm serves various industries with specialized offerings like WolfPAC Integrated Risk Management.
How to get in at Wolf & Company, P.C.
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