About the role#
This internship provides hands-on experience in automating IT workflows and reducing support costs. You will work with internal stakeholders and managed service providers to identify automation opportunities, design and test workflow solutions, and promote self-service capabilities. This role focuses on applying technical and communication skills to drive innovation within a global organization.
What you'll do#
- Identify and analyze workflow inefficiencies within the organization.
- Collaborate with cross-functional teams to gather requirements for automation projects.
- Assist in the design, configuration, testing, and optimization of automated workflows using platforms like ServiceNow and Moveworks.
- Maintain documentation for automated workflows and standard operating procedures.
- Monitor and optimize existing automated processes.
- Collect and analyze data on workflow performance and user feedback to support improvements.
- Support the development of communication and training materials to increase end-user adoption.
What you'll need#
- Currently pursuing a bachelor's degree in Computer Science, Information Technology, Computer Engineering, Electrical Engineering, Data Science, or Industrial Engineering.
- Basic programming skills in languages such as Python or JavaScript.
- Familiarity with workflow automation concepts, scripting, or workflow tools.
- Knowledge of IT infrastructure and cloud computing platforms.
- Strong analytical, problem-solving, and organizational skills.
- Effective communication abilities and a willingness to work in a team environment.
- Experience with IT Service Management concepts, ServiceNow, or Moveworks is a plus.
Location & details#
- Location: San Jose, California.
- Modality: On-site.
- Employment type: Full-time.
- Term: Rolling.
About Western Digital
Western Digital builds storage infrastructure for data management. The company produces hardware including hard disk drives and solid state drives for cloud storage and data centers. It operates as a public company based in San Jose, California. The organization employs over 22,000 people.
How to get in at Western Digital
Applying early is a distinct advantage at Western Digital because recruiters review applications as they arrive. Intern Insider sends an instant alert the moment a role matching your target is published, so you can apply among the first before the pile grows. This helps you avoid the frustration of submitting your resume to a crowded queue. You can also improve your response rates by reaching out to recruiters directly to ask about the role or a referral. Intern Insider surfaces the recruiters behind the company roles so you have the right contact information to start a professional conversation. It is a more effective approach than waiting for a status update on a portal.
