About the role#
The IT Intern for Workflow Automation will work with internal teams and managed service providers to identify, design, and implement solutions that reduce support costs and improve efficiency. This role focuses on utilizing platforms like ServiceNow, Moveworks, and AI to drive self-service capabilities. You will gain hands-on experience in a global organization by analyzing workflow performance and contributing to the technical roadmap.
What you'll do#
- Identify and analyze workflow inefficiencies within the organization.
- Collaborate with cross-functional teams to gather requirements for automation projects.
- Assist in the design, configuration, testing, and optimization of automated workflows.
- Maintain documentation for automated workflows and standard operating procedures.
- Collect and analyze data on workflow performance and user feedback to support improvements.
- Support the development of communications and training materials to encourage end-user adoption.
- Monitor emerging automation and AI trends to inform future project roadmaps.
What you'll need#
- Currently pursuing a bachelor's degree in Computer Science, Information Technology, Electrical Engineering, Data Science, Industrial Engineering, or a related field.
- Basic programming skills, specifically in Python or JavaScript.
- Familiarity with workflow automation concepts, scripting, or workflow tools.
- Knowledge of IT infrastructure and cloud computing platforms.
- Strong analytical, problem-solving, and communication skills.
- Experience or familiarity with IT Service Management concepts, ServiceNow, or Moveworks is a plus.
Location & details#
- Location: San Jose, California, USA.
- Modality: On-site.
- Term: Rolling.
- Employment type: Full-time, paid internship.
- Note: Sponsorship is not provided for this role.
