About the role#
Wesley Willows is seeking an IT Intern to provide technical support in an enterprise environment. This is a part-time, unpaid internship based in Rockford, Illinois. You will work on-site with a team of IT professionals, gaining practical experience with help desk operations, network troubleshooting, and device management. The schedule is flexible to accommodate your classes.
What you'll do#
- Provide first-level technical support for staff and residents.
- Troubleshoot computers, laptops, tablets, smartphones, and peripherals.
- Support Microsoft 365 applications including Outlook, Teams, Word, and OneDrive.
- Diagnose Wi-Fi connectivity issues and assist with wireless network testing.
- Configure devices for the community network.
- Handle basic maintenance tasks like toner replacement for printers and scanners.
- Set up and troubleshoot IoT devices, such as smart TVs, streaming devices, and network-connected cameras.
- Assist with equipment deployment, asset inventory, and workstation relocations.
- Explain technical concepts to non-technical users and escalate complex issues as needed.
What you'll need#
- Current enrollment in a degree or certification program for Information Technology, Computer Science, Cybersecurity, Networking, or a related field.
- Basic understanding of computer hardware, software, and Windows operating systems.
- Strong communication and customer service skills.
- Ability to learn new technologies quickly and work both independently and as part of a team.
- Experience troubleshooting computers, printers, or mobile devices is preferred.
- Familiarity with Wi-Fi networking and Microsoft 365 products is preferred.
- Interest in healthcare, senior living, or customer-focused support is preferred.
- Ability to pass a drug test and background check.
Location & details#
- Location: Rockford, Illinois.
- Modality: On-site.
- Term: Rolling basis.
- Compensation: Unpaid.
About Wesley Willows
Wesley Willows is a nonprofit senior living community based in Rockford, Illinois. Founded in 1966, the organization provides independent living, assisted living, memory care, and skilled nursing services. It operates multiple locations in the Rockford area to support seniors with varying health needs. The community maintains CARF, CCAC, and EAGLE accreditations.
How to get in at Wesley Willows
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