About the role#
Weber State University is hiring an Online Support Technician to join the WSU Online department. This is a part-time, hourly, on-site position based in Ogden, Utah. We are looking for students who can provide technical assistance and support for digital learning environments.
What you'll do#
- Provide specialized support for the Canvas Learning Management System.
- Assist faculty, students, and staff with technical issues via phone, email, ticketing systems, and walk-ins.
- Collaborate with the Library and Testing Centers to support digital learning and testing environments.
- Remediate documents to meet accessibility standards.
- Ask clarifying questions to determine how to route support requests effectively.
What you'll need#
- You must be a current Weber State University student.
- Basic computer experience with Microsoft Office, Windows, Mac operating systems, and web browsers.
- Ability and willingness to learn from written and oral instructions.
- Strong customer service and communication skills.
- Ability to learn how to troubleshoot educational software.
- Preferred: Past customer service experience, strong computer troubleshooting skills, experience as an online student, and familiarity with common browser issues.
Location & details#
- Location: Ogden, Utah.
- Work Modality: On-site.
- Hours: 15-25 hours per week.
- Schedule requirements: Monday 8a-12p, Tuesday 1p-5p, Wednesday 8a-12p, Thursday 1p-5p, and optionally Friday 12p-4:30p.
- This is a rolling, pooled position. Applicants are selected as openings become available.
About Weber State University
Weber State University operates as a public institution of higher education based in Ogden, Utah. Founded in 1889, the school provides certificate and degree programs to a student body of over 33,000 individuals. It maintains a focus on liberal arts, technology, and undergraduate research. The university employs between 1,001 and 5,000 people.
How to get in at Weber State University
Applying to Weber State University early gives you a distinct advantage because recruiters often review candidates as they arrive. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you can apply among the first before the pile grows. Being at the top of the list ensures your application is seen when the team is fresh. You can improve your response rates by reaching out to the recruiters behind these roles directly to ask about the position or a potential referral. Intern Insider surfaces the specific recruiters behind the company's roles, which helps you move beyond the standard application queue. This approach often leads to more meaningful conversations about the work.
