About the role#
The Washington Wild Things are seeking Ticket Operations Interns for the 2027 season. You will support the ticket sales department and help manage game-day operations at EQT Park. This is an unpaid internship designed to be completed for college credit. Additional opportunities for commission on sales and paid office hours may be discussed after hiring.
What you'll do#
- Assist with individual, group, and season ticket sales through box office windows, phone inquiries, and ticketing systems.
- Deliver customer service by helping fans with purchases, exchanges, and special requests.
- Prepare and operate ticket windows, will call stations, and ticketing locations for games and events.
- Process cash and credit card transactions while maintaining accurate sales records.
- Manage ticket inventory, distribution, and seating availability.
- Assist with game-day ticket scanning operations and troubleshooting.
- Support the sales department with group reservations and customer communications.
- Maintain accurate customer information and sales data.
- Prepare ticketing materials, signage, and supplies for home games and promotions.
- Coordinate with other departments to support group outings and premium experiences.
- Assist with daily sales reports, transaction reconciliation, and ballpark operations.
What you'll need#
- Current pursuit of a degree in Sports Management, Marketing, or a related field.
- A passion for baseball and customer service.
- Strong work ethic and the ability to work well with others.
- Ability to handle a busy environment.
- Availability from the beginning of the season through near the end of the season.
- Proactive and self-motivated approach to tasks.
- Strong communication and interpersonal skills.
- Positive and energetic personality.
- Eagerness to learn and contribute to the team.
- Proficiency in Microsoft Office.
- Understanding of ticketing software, specifically TicketReturn.
Location & details#
- Location: Washington, Pennsylvania.
- Term: Summer 2027 (Late April through early September).
- Modality: On-site.
- Commitment: Full-time, including home games and assigned office hours.
About Washington Wild Things
The Washington Wild Things operate as an independent minor league baseball team. Based in Washington, Pennsylvania, the organization produces baseball games and concerts at EQT Park. The company was founded in 2002 and currently maintains a staff of 70 employees. It functions as a privately held entity within the spectator sports industry.
How to get in at Washington Wild Things
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