About the role#
As an IT Help Desk Intern, you will manage helpdesk requests covering Wajax IT activities. This is a co-op placement position that involves providing both phone and in-person support to local and remote end users. You will assist with hardware, software, and networking issues while ensuring technical problems are tracked and resolved in a timely manner.
What you'll do#
- Evaluate and prioritize incoming helpdesk requests.
- Install, troubleshoot, and repair computer systems, hardware, software, and peripherals.
- Configure and position workstations for remote site users.
- Provide printing support across all sites.
- Coordinate with suppliers to improve the service experience.
- Participate in an after-hours on-call rotation as required.
- Maintain quality standards and follow IT service policies.
What you'll need#
- Current enrollment in a post-secondary program.
- A diploma in Computer Science or an equivalent IT certification.
- Experience with desktop operating systems including Windows 7, 8, and 10.
- Knowledge of User Account Management and Incident and Request Management.
- Familiarity with supporting iPhones, Android devices, and tablets.
- Strong analytical, troubleshooting, and communication skills.
- Bilingualism in English and French is considered an asset.
Location & details#
- This is a full-time, paid, on-site internship.
- The role is based in Acheson, Alberta, and Edmonton, Alberta.
- The position operates on a rolling term.
How to get in at Wajax
Intern Insider's per-company playbook.
Applying to Wajax early provides a distinct advantage, as hiring managers often review initial submissions before the candidate pool becomes crowded. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, ensuring you can submit your application among the first. This timing helps your profile stand out to recruiters who are just beginning their search. You can also improve your response rates by connecting with the people actually hiring for these positions. Intern Insider surfaces the recruiters behind Wajax roles so you can reach out directly to ask about the team or a referral. This direct approach often proves more effective than relying solely on a standard application queue.
