About the role#
This internship is based at the Centre Vidéotron in Quebec City. You will provide technical support to users and manage IT incidents on-site. This is a paid, full-time position requiring presence at the office from Monday to Friday.
What you'll do#
- Support technical events held at the Centre Vidéotron.
- Respond to technical assistance requests and manage office tool incidents.
- Provide remote support by answering calls, managing service tickets, and diagnosing issues.
- Use a ticketing system to prioritize, assign, and track requests while meeting deadlines.
- Resolve technical problems using remote control tools.
- Document incidents and solutions in a structured way.
- Communicate with users to propose solutions that meet their needs.
What you'll need#
- Enrollment in a DEP, AEC, or DEC program in computer science or IT support.
- Proficiency in Windows 7, 8, and 10.
- Knowledge of Active Directory, DNS, VPN, TCP/IP, and Microsoft 365.
- Experience with ticketing systems like Remedy, HPSM, Maximo, or C3.
- Basic understanding of virtualization tools such as VMware or Hyper-V.
- Intermediate level of English, both spoken and written, for communication with partners outside of Quebec.
- Strong customer service skills, autonomy, and a team-oriented mindset.
Location & details#
- Location: Québec, QC, Canada.
- Work modality: On-site.
- Schedule: Full-time, day shift, Monday to Friday.
About Videotron
Videotron is a telecommunications company based in Montreal. Founded in 1964, it operates as a subsidiary of Quebecor Media. The company provides cable television, interactive multimedia, Internet access, and wireless telephony services. It employs nearly 5,000 people.
How to get in at Videotron
Applying early is a distinct advantage at Videotron, as recruiters often review the first candidates before the applicant pool becomes unmanageable. Intern Insider sends an instant alert the moment a role matching your target is published, helping you get your materials in before the pile grows. You can use this timing to ensure your application is among the first seen by the hiring team. Reaching out to the right person often beats waiting in a queue. Intern Insider surfaces the recruiters behind Videotron roles so you can contact them directly to ask about the position or a referral. This direct approach materially improves your response rates compared to a standard submission.
