About the role#
The Customer Experience Specialist (Co-op) position is an entry-level role based in Oakville, Ontario. You will act as the primary point of contact for customers, ensuring they receive high-quality service while working within a team environment. This position is hybrid, requiring time spent in the office.
What you'll do#
- Receive and process customer orders.
- Answer customer inquiries and provide timely follow-up.
- Build and maintain relationships with internal departments to ensure smooth operations.
- Act as a team player by sharing the daily workload.
- Support Sales and Marketing initiatives through product focus or information gathering.
- Meet operational metrics as outlined in the Customer Service scorecard.
What you'll need#
- Current enrollment in a diploma or degree program in Business, Marketing, or a related field.
- Previous experience in customer service or sales is preferred.
- Strong problem-solving and customer service skills.
- High attention to detail and a results-oriented mindset.
- Ability to work independently with a sense of urgency.
- A commitment to safety and quality in your daily work.
Location & details#
- Location: Oakville, Ontario, Canada.
- Work Modality: Hybrid.
- Schedule: Monday to Friday with flexibility to adjust start and end times based on business needs.
- Status: Full-time co-op position.
About USG
USG Corporation manufactures building products for the construction industry. Founded in 1902, the company operates through its Gypsum, Performance Materials, and Ceilings divisions. It produces wall, ceiling, flooring, sheathing, and roofing materials. The company is based in Chicago and employs between 5,001 and 10,000 people.
How to get in at USG
Applying early to USG is a significant advantage because recruiters review applications as they arrive before the candidate pool becomes unmanageable. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first and get seen before the pile grows. Reaching out to the right person often beats submitting your resume into a general queue. Intern Insider surfaces the recruiters behind the company roles so you can reach out directly to ask about the position or a referral, which materially improves your response rates.
