About the role#
The Senior Associate Director of Financial Aid Communications & Student Experience provides leadership and oversight for specialized financial aid programs. You will serve as a key advisor to the Director and Associate Dean, contributing to strategic planning and policy development. This role involves supervising a team of professionals, managing a student caseload, and ensuring the office delivers effective counseling and support. You will also represent the office in collaborations with Admissions and other campus partners.
What you'll do#
- Supervise and mentor staff, including hiring, training, and performance management.
- Oversee financial aid programs such as QuestBridge, the REAL program, work-study, and Veteran Affairs.
- Serve as the School Certifying Official for undergraduate VA benefits.
- Lead the office's approach to student advising, counseling, and resolving escalated concerns.
- Manage the design and delivery of financial aid presentations, website content, and all communications.
- Oversee federal and Tufts work-study compliance, including employer and department partnerships.
- Lead independent projects, manage deliverables, and report findings to senior leadership.
- Counsel students and families, award and certify loans, and monitor accounts.
What you'll need#
- Bachelor's degree and at least 8 years of financial aid experience.
- Comprehensive understanding of federal regulations and policies.
- Proficiency in Microsoft Office, financial aid system software, and student information systems.
- Strong written, verbal, and public speaking skills.
- Master's degree is preferred.
- Experience with Institutional Methodology, PowerFaids, and Peoplesoft is preferred.
- Background in student advising, special populations, web communications, and staff development is preferred.
Location & details#
- This role is based in Medford, Massachusetts.
- The position is hybrid and requires being on campus at least 2 days per week, with additional attendance required for events.
- This is a full-time, paid position.
About Tufts University
Tufts University is a research institution founded in 1852. It operates four campuses across Massachusetts. The university supports research and liberal arts programs for students and faculty. It employs over 7,500 people.
How to get in at Tufts University
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