About the role#
The Platform User Operations team provides troubleshooting and consulting services to internal users. As a Project Intern, you will handle user queries, communicate with engineering teams, and maintain operational standards. This role requires working 5 days per week on a rotating shift basis, including weekends.
What you'll do#
- Respond to user queries through internal platforms and IM chat.
- Identify user needs and troubleshoot technical issues using internal databases and workarounds.
- Follow up with users to confirm their technical issues are resolved.
- Analyze support tickets to find ways to improve current processes.
- Support training initiatives and user feedback projects.
- Partner with the engineering team on product optimizations.
What you'll need#
- Current enrollment in an undergraduate program for computer science, statistics, information management, data science, or a related field.
- Familiarity with HTML, JavaScript, SQL, HTTP protocols, and general internet technologies.
- Strong problem-solving, critical thinking, and analytical skills.
- Ability to organize work independently and handle changing priorities.
- Fluency in written and spoken Chinese.
- Preferred: Experience in AI operations, ability to code in any language, and experience constructing complex SQL queries.
- Preferred: Strong teamwork, communication, and a proactive approach to learning.
Location & details#
- Location: San Jose, California.
- Modality: On-site, 5 days per week.
- Commitment: Minimum of 4 months.
- Compensation: $25 per hour.
About TikTok
TikTok operates as an entertainment provider. The company maintains a global presence with offices in cities including Los Angeles, Singapore, New York, London, and Tokyo. It employs over 92,000 people. The organization is privately held.
How to get in at TikTok
Landing an internship at TikTok requires speed because early applicants often get seen before the pile grows. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you can apply among the first. This gives you a better chance of your resume being reviewed while the team is still actively filling the position. You should aim to be one of the first people to submit your materials. Reaching out to the right person can also improve your chances of getting a response. Intern Insider surfaces the recruiters behind the company roles so you can contact them directly to ask about the role or a referral. This direct approach often works better than waiting for a response from a general application queue.
