About the role#
The Platform User Operations team provides troubleshooting and consulting services to internal users. As an intern, you will handle user queries, coordinate with engineering teams, and maintain standard operating procedures. You will work on-site in San Jose for the Summer 2027 term. This is a full-time, paid position.
What you'll do#
- Respond to user queries through internal platforms and instant messaging.
- Identify user needs and troubleshoot technical issues using internal databases and workarounds.
- Follow up with users to confirm that technical problems are resolved.
- Analyze support tickets to find opportunities for process improvements.
- Write daily reports and follow established escalation processes.
- Support training and user feedback projects.
- Partner with the engineering team on product optimizations.
- Work a rotating schedule that includes weekend coverage.
What you'll need#
- Current enrollment in an Undergraduate or Master's program in Computer Science, Data Science, Statistics, Information Management, or a related field.
- Familiarity with HTML, JavaScript, SQL, HTTP protocols, and internet technologies.
- Ability to write code in at least one programming language and construct complex SQL queries.
- Strong problem-solving, critical thinking, and analytical skills.
- Experience with AI Operations.
- Ability to organize work independently and manage changing priorities.
- Strong communication skills and a proactive approach to learning.
Location & details#
- Location: San Jose, California, USA.
- Term: Summer 2027.
- Modality: On-site.
- Compensation: $25 per hour.
About TikTok
TikTok operates as an entertainment provider. The company maintains a global presence with offices in cities including Los Angeles, Singapore, New York, London, and Tokyo. It employs over 92,000 people. The organization is privately held.
How to get in at TikTok
Landing an internship at TikTok requires speed because early applicants often get seen before the pile grows. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you can apply among the first. This gives you a better chance of your resume being reviewed while the team is still actively filling the position. You should aim to be one of the first people to submit your materials. Reaching out to the right person can also improve your chances of getting a response. Intern Insider surfaces the recruiters behind the company roles so you can contact them directly to ask about the role or a referral. This direct approach often works better than waiting for a response from a general application queue.
