About the role#
The Customer Service Product team builds AI-powered support experiences for TikTok users worldwide. We develop AI agents that resolve issues like account access and appeals. You will help build the platform that handles these interactions and supports human agents when handoffs are necessary.
What you'll do#
- Design and iterate on AI agent capabilities, including conversation strategy, agentic architecture, tool use, and knowledge integration.
- Define metrics like resolution rate, service quality, and user satisfaction to track performance.
- Use data, market analysis, and AI-based evaluation to shape product design.
- Research user pain points in support scenarios to build better service experiences through continuous experimentation.
What you'll need#
- Current enrollment in an Undergraduate or Master's program for Computer Science, Statistics, Information Management, Data Science, or a related field.
- A strong interest in AI and LLM applications, with an understanding of how AI agents function.
- Empathy for TikTok users and the ability to turn support challenges into product solutions.
- Clear communication skills for working across different teams.
- Experience building with LLMs or AI agents, such as RAG, prompt engineering, tool calling, or agent frameworks, gained through projects, research, or internships.
- Knowledge of tools for data analysis, A/B testing, and evaluation design, such as SQL.
Location & details#
- Location: San Jose, California.
- Term: Summer 2027.
- Status: Full-time internship.
- This position is on-site and paid.
About TikTok
TikTok operates as an entertainment provider. The company maintains a global presence with offices in cities including Los Angeles, Singapore, New York, London, and Tokyo. It employs over 92,000 people. The organization is privately held.
How to get in at TikTok
Landing an internship at TikTok requires speed because early applicants often get seen before the pile grows. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you can apply among the first. This gives you a better chance of your resume being reviewed while the team is still actively filling the position. You should aim to be one of the first people to submit your materials. Reaching out to the right person can also improve your chances of getting a response. Intern Insider surfaces the recruiters behind the company roles so you can contact them directly to ask about the role or a referral. This direct approach often works better than waiting for a response from a general application queue.
