About the role#
This position offers tier 1 customer support for campus applications like Opinio, Course Evaluations, and Qualtrics. You will work with a small team of 2-3 other support personnel to assist students, faculty, department chairs, and administrators. The role involves troubleshooting technical issues, updating web pages, and assisting with campus-wide elections. You will also help with software testing and project tasks.
What you'll do#
- Provide reliable technical support via phone and email.
- Learn and manage applications including Qualtrics, EvaluationKIT, Esurvey, Opinio, and Scantron.
- Create and review technical documentation for various services.
- Communicate technical details clearly to users.
- Assist with software testing and project-based assignments.
What you'll need#
- Current enrollment in a degree-seeking program at UNM, at least half-time (6 hours) for fall and spring semesters.
- If you are a Work Study student, you must meet satisfactory academic progress.
- Strong written and verbal communication skills.
- Ability to work well within a team and maintain a strong work ethic.
- Organizational skills and a detail-oriented approach.
- Flexibility to adapt to changing assignments and priorities.
- Ability to problem-solve within web applications and other information technologies.
- Preferred: Experience in customer service or a helpdesk role, intermediate skills in MS Excel, Word, and Outlook, knowledge of Windows OS, and experience creating documentation.
Location & details#
- Location: Albuquerque, New Mexico.
- Modality: Hybrid, with mostly off-site work and some in-office commitments.
- Schedule: Monday through Friday, 8:00 AM to 5:00 PM. Occasional weekend or off-hours work is required. Applicants are expected to be able to work up to 28 hours per week.
- Term: Rolling.
About The University of New Mexico
The University of New Mexico is a public institution founded in 1889. It is based in Albuquerque and maintains a campus spanning 600 acres. The university employs over 11,000 people and provides 210 certificate and degree programs. Its academic offerings include medicine, pharmacy, law, and architecture.
How to get in at The University of New Mexico
Securing an internship at The University of New Mexico often requires speed, as early applicants are typically reviewed before the candidate pool becomes unmanageable. Intern Insider sends an instant alert the moment a role matching your target is published, which helps you apply among the first and ensures your materials are seen early. You can improve your response rate by reaching out to the hiring team directly to ask about the role or a potential referral. Intern Insider surfaces the recruiters behind the company roles so you can make that connection rather than waiting in a queue.
