About the role#
As a Customer Support Intern, you will work within the Customer Business Center to provide a high-quality experience for our aviation clients. You will serve as a primary point of contact for visitors, employees, and customers, managing their needs before and during their visits. This role requires a professional demeanor and the ability to handle various requests in person, over the phone, and through written communication.
What you'll do#
- Welcome visitors and direct them to the appropriate contacts.
- Coordinate travel logistics, including hotel, transportation, and meal reservations, while negotiating corporate discounted rates.
- Maintain the Customer Business Center to ensure it is clean, organized, and equipment is ready for use.
- Manage the refreshment area and greet customers in a friendly manner.
- Provide customers with assigned workspaces and internet access information.
- Track inbound and departing flights using the FlightAware FBO Toolbox.
- Update and maintain visitor logs in our customer preference database, View360.
- Assist customers with the courtesy car according to established procedures.
- Ensure all visitors sign in and wear an approved security badge.
- Offer information regarding local restaurants, attractions, and events.
- Assist with process improvement projects as business needs arise.
What you'll need#
- Currently pursuing a bachelor's degree in hospitality or a related field.
- Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Teams.
- Experience using standard office equipment and multiline telephone systems.
- Excellent verbal and written communication skills.
- Strong interpersonal and customer relations skills.
- Ability to accept instructions and follow directions effectively.
- Ability to work one weekend day with limited direct supervision.
- Ability to obtain and maintain an airport security badge through the local airport authority.
- Must be authorized to work lawfully in the U.S. without sponsorship.
Location & details#
- Location: Orlando, Florida.
- Term: Summer 2027 (10 weeks).
- Modality: On-site.
- Status: Full-time, paid internship.
About Textron Aviation
Textron Aviation is a public company based in Wichita, Kansas. It produces aircraft including business jets, turboprops, and military trainer products. The company operates under the Beechcraft, Cessna, and Hawker brands. It has served customers in over 170 countries since its formation in 2014.
How to get in at Textron Aviation
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