About the role#
The Service Innovation & Development Intern supports the Service AI Agent, an intelligent tool used by our teams to answer technical questions and identify spare parts. You will report to the product owner within the Strategic Expert team. This role involves maintaining the agent between major releases, handling routine operations, and implementing features from our backlog. You will work about 20 hours per week in a hybrid arrangement based in our Houston office.
What you'll do#
- Implement features and bug fixes in the codebase using TypeScript, JavaScript, and Node.js.
- Manage the spare-parts catalog pipeline by importing releases, mapping part numbers, and reconciling records.
- Curate evaluation data by collecting technician queries and maintaining regression test sets.
- Perform routine maintenance including health checks, log reviews, and redeployments.
- Write and execute database migrations and cleanup scripts for PostgreSQL.
- Review bot conversations to identify and report issues with classification or accuracy.
- Update documentation such as runbooks, setup guides, and release notes.
- Assist with rolling out the agent to new teams and channels.
- Prototype small improvements to measure their impact before proposing them for release.
What you'll need#
- Pursuing or holding a Bachelor's degree in Computer Science, Software Engineering, Electrical Engineering, or a related field.
- At least 1 year of software development experience with TypeScript, JavaScript, and Node.js.
- Proficiency in SQL and PostgreSQL, including the ability to write data scripts.
- Basic Python skills for scripting and running the image-encoder service.
- Familiarity with Git, automated testing, and command-line tools on Linux or macOS.
- Interest in LLM and retrieval-augmented applications, with some exposure to OpenAI or similar APIs.
- Ability to maintain a consistent weekly schedule of 20 hours and report status asynchronously.
- Clear written communication skills in English.
- Familiarity with solar, battery, or industrial equipment is a plus.
- Mandarin Chinese proficiency is a plus for reading supplier data.
Location & details#
- This role is based in Houston, Texas.
- The position is hybrid and requires a commitment of approximately 20 hours per week.
- This is a paid internship. We do not provide visa or legal sponsorship.
About Sungrow North America
Sungrow North America operates in the renewable energy power generation sector. The company provides photovoltaic and energy storage system solutions. It maintains offices in Costa Mesa, Houston, and Tempe. The organization employs between 201 and 500 people.
How to get in at Sungrow North America
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