About the role#
The St. Joseph Mustangs are looking for a Guest Services Intern to help manage the fan experience at our ballpark. You will work directly with our visitors to ensure every game is enjoyable. This role provides hands-on experience in event operations and customer relations within a collegiate summer league baseball environment.
What you'll do#
- Greet fans and answer questions to help improve their experience.
- Support game-day operations by scanning tickets, ushering, and directing guests.
- Assist in premium areas and help manage special events or large groups.
- Talk with fans to gather feedback and measure their satisfaction.
- Identify and resolve fan concerns or issues as they arise.
- Work with the Box Office, Concessions, and Promotions teams to help games run smoothly.
- Stay flexible to handle different guest-facing roles based on daily needs.
What you'll need#
- Current enrollment in an accredited college or university.
- Ability to receive academic credit for this internship.
- Strong communication skills and a focus on customer service.
- A proactive attitude and the ability to solve problems quickly.
- Enthusiasm for the sports industry.
- Ability to stand and walk for long periods, often in varying weather conditions.
Location & details#
- Location: St. Joseph, Missouri.
- Term: Summer 2027 (approximately May 15 to August 1).
- Modality: On-site.
- This is an unpaid, full-time internship.
- You must be available for all home games, including evenings, weekends, and holidays.
About St. Joseph Mustangs
The St. Joseph Mustangs operate as a collegiate baseball organization based in St. Joseph, Missouri. Founded in 2009, the group focuses on athlete development and community entertainment. The organization provides a platform for collegiate players to refine their skills for future college competition or professional drafts. It maintains a small staff of approximately 10 employees.
How to get in at St. Joseph Mustangs
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