About the role#
As a Business Analyst for Student Operations, you act as the primary IT partner for registrar, clinical rotations, bursar, and financial aid functions. You bridge the gap between academic teams and IT, translating operational needs into clear requirements. Your work ensures that technology initiatives are well-defined, prioritized, and aligned with student outcomes. You will own the business understanding that guides development teams in building effective solutions.
What you'll do#
- Proactively identify opportunities to improve student operation processes.
- Lead discovery sessions to define business problems, scope, rules, dependencies, and success criteria.
- Document current-state and future-state processes to identify root causes.
- Write clear requirements and acceptance criteria for development and QA teams.
- Maintain visibility of all initiatives, including status, risks, and decisions, while escalating issues early.
- Provide objective analysis of business value, effort, and risk to support project prioritization.
- Support user acceptance testing and confirm that delivered work meets intended outcomes.
- Assess production changes for downstream impact and ensure stakeholders are informed.
- Produce process documentation and knowledge articles to support long-term operational stability.
What you'll need#
- Bachelor's degree in business, information systems, or a related field, or equivalent professional experience.
- A minimum of three years of experience working in Student Operations, such as a registrar's office, clinical rotation administration, bursar, or financial aid.
- Proven ability to define requirements, map processes, and write acceptance criteria.
- A working understanding of enterprise platforms as a knowledgeable business user.
- Clear written and verbal communication skills for both technical and non-technical audiences.
- Strong personal accountability for commitments and a proactive approach to managing risks.
- Experience in higher education.
Location & details#
- This is a full-time, remote position.
- The role is open to candidates in Colorado, New York, Michigan, Illinois, Pennsylvania, California, North Carolina, Connecticut, New Jersey, Florida, South Carolina, Texas, Montana, and Utah.
- Occasional domestic or international travel may be required.
About St. George's University
St. George's University is a higher education institution based in True Blue, Grenada. Founded in 1976, it operates schools of medicine, veterinary medicine, public health, and arts and sciences. The university serves a global student body of over 7,000 individuals from more than 140 countries. Its faculty includes more than 2,300 members.
How to get in at St. George's University
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