About the role#
Shop LC is looking for a Customer Service Intern to provide support to our customers. This role offers hands-on experience in customer service, communication, and e-commerce operations. You will work with our team for a duration of 3 to 6 months, with the possibility of an extension.
What you'll do#
- Respond to customer inquiries via phone, email, chat, and other support channels.
- Help customers with questions about orders, products, shipping, returns, refunds, and account information.
- Resolve basic customer concerns in a professional and timely manner.
- Escalate complex issues to the appropriate team members.
- Maintain accurate customer and order information in our internal systems.
- Follow company guidelines and established service processes.
- Collaborate with other departments to resolve customer issues.
- Document interactions and follow up on outstanding requests.
- Assist the team with administrative tasks as needed.
What you'll need#
- Currently pursuing a degree or recently graduated from a college or university.
- Strong verbal and written communication skills.
- A customer-focused approach with a positive and professional attitude.
- Good listening and problem-solving skills.
- Comfort working with computers and learning new systems.
- Strong attention to detail and the ability to stay organized.
- Ability to work both independently and as part of a team.
- Previous customer service experience is a plus.
Location & details#
- Location: Austin, Texas.
- Modality: On-site.
- Employment: Full-time, paid internship.
- Term: Rolling.
About Shop LC
Shop LC is a retail company based in Austin, Texas. Founded in 2007, the organization operates as a vertically integrated, omnichannel retailer. It reaches customers through live television, e-commerce, and digital platforms. The company specializes in jewelry, beauty, home, and lifestyle products. It maintains a global sourcing network across more than 32 countries.
How to get in at Shop LC
Applying early is a distinct advantage at Shop LC, as recruiters often review applications in the order they arrive. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first and get seen before the pile grows. This helps you stay ahead of the curve in a competitive process. You can also improve your response rates by reaching out to the right people directly. Intern Insider surfaces the recruiters behind the company's roles, allowing you to ask about the position or request a referral. Connecting with a human contact often makes a difference when you are trying to stand out.
