Product & AI Quality Intern, Technical Projects Group

About the role#

This is a hybrid internship within the Technical Projects Group. You will act as a bridge between AI features and their real-world impact, ensuring that models provide accurate and reliable support to users. This role combines AI evaluation, systematic quality assurance, and user research support to maintain a high standard for product releases.

What you'll do#

• Review and score outputs from AI features to evaluate performance and identify model limitations.
• Build and maintain automated LLM test suites to catch regressions as the product evolves.
• Systematically test product features and document bugs with clear reproduction steps.
• Review incoming bug reports, identify patterns, and prioritize issues in collaboration with the engineering team.
• Coordinate user interviews, including scheduling, note-taking, and synthesizing feedback from organizers.

What you'll need#

• Current pursuit of a degree in Computer Science, Data Science, or Mathematics.
• Ability to proactively lead and design research projects, workflows, and initiatives.
• Demonstrated excellence in advanced research and analytical skills, including primary and secondary source research, writing, and editing.
• Ability to coordinate efforts across multiple stakeholders, partners, and teams.
• Exceptional analytical skills with the ability to solve complex problems and generate new ideas.
• Excellent written and verbal communication skills, with proficiency in common software tools for word processing, presentation, and spreadsheets.
• Commitment to the highest standards of ethics, integrity, and confidentiality.

Location & details#

• Location: New York, New York.
• Modality: Hybrid.
• Commitment: Full-time, rolling term.
• Compensation: Paid internship.