About the role#
The eCom Fulfillment Final Mile Intern supports the final leg of the delivery process. You will work with the team responsible for getting products from local hubs to customer homes, including installation services. This role focuses on ensuring orders arrive on time and in good condition while managing returns and improving overall customer satisfaction.
What you'll do#
- Support the final mile delivery process from distribution centers to customer homes.
- Ensure orders are delivered accurately, promptly, and in good condition.
- Manage returns and contribute to improving Net Promoter Score (NPS) and the customer experience.
- Identify bottlenecks in the delivery process and propose actionable solutions.
- Optimize logistics operations to improve final mile efficiency.
What you'll need#
- Experience with data analysis and visualization tools such as Tableau, Power BI, or Power Query.
- Technical skills in delivery management software, GPS tools, logistics systems, and automation.
- Familiarity with CRM, returns management, and collaboration tools.
- Ability to identify inefficiencies and apply process improvement methodologies.
- Strong verbal, written, and organizational skills to manage multiple tasks.
- Pursuing or holding a bachelor's degree in Supply Chain Management, Business Administration, Industrial Engineering, Computer Science, Economics, or Business Analytics.
Location & details#
- Location: Plano, Texas.
- Modality: On-site.
- Employment: Full-time internship.
- Term: Rolling.
- Note: This position is not eligible for immigration sponsorship.
About Samsung Electronics
Samsung Electronics operates in the computers and electronics manufacturing industry. The company produces smartphones, televisions, semiconductors, and home appliances. It also develops medical devices and LED solutions. Founded in 1969, the organization maintains a global presence with headquarters in Suwon-Si, Gyeonggi-Do. It employs over 10,000 people.
How to get in at Samsung Electronics
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