About the role#
The Networks Operations TAC SME team maintains the reliability and performance of Samsung 4G and 5G wireless network solutions. As an intern, you will build data-driven and AI-assisted tools to improve operational efficiency. You will work alongside telecom engineers to analyze network data, identify failure trends, and create self-service solutions for common customer issues.
What you'll do#
- Analyze historical incident and ticket data to find recurring issues, failure trends, and predictive indicators.
- Evaluate technical content, including product documentation, MOPs, troubleshooting guides, system logs, and alarms.
- Recommend troubleshooting steps and surface technical guidance based on network context.
- Automate repetitive analysis tasks and develop operational dashboards.
- Improve knowledge organization and identify gaps in existing documentation.
- Create self-service guidance for common customer issues.
- Collaborate with telecom engineers to define requirements and validate technical accuracy.
- Measure the effectiveness of your solutions and document your designs.
- Present your findings and recommendations at the end of the internship.
What you'll need#
- Currently pursuing a graduate degree in Telecommunications, Electrical Engineering, Computer Engineering, Computer Science, Data Science, or a related field.
- Knowledge of LTE/5G network architecture, protocols, call flows, and RAN concepts.
- Strong Python programming, data analysis, and automation skills.
- Experience working with structured and unstructured datasets.
- Coursework or project experience in machine learning, predictive analytics, natural-language processing, generative AI, or retrieval-augmented generation (RAG).
- Familiarity with SQL, REST APIs, Linux, Git, and visualization tools.
- Strong analytical, problem-solving, documentation, and communication skills.
- Ability to translate technical data into practical troubleshooting solutions.
- Interest in network operations, service reliability, intelligent automation, and customer self-service.
- Experience with vector databases, cloud platforms, containers, or enterprise knowledge-management tools is a plus.
Location & details#
- Location: Plano, Texas.
- Modality: On-site.
- Employment: Full-time internship.
- Term: Rolling.
- Compensation: Paid position.
- Note: This role is not eligible for immigration sponsorship.
About Samsung Electronics
Samsung Electronics operates in the computers and electronics manufacturing industry. The company produces smartphones, televisions, semiconductors, and home appliances. It also develops medical devices and LED solutions. Founded in 1969, the organization maintains a global presence with headquarters in Suwon-Si, Gyeonggi-Do. It employs over 10,000 people.
How to get in at Samsung Electronics
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