About the role#
Rush Street Interactive is offering a 12-week internship focused on customer support and player experience for Spring 2027. You will work alongside our team to learn how we assist players, resolve concerns, and deliver positive experiences across our online gaming platforms. This role provides insight into how service builds player trust and loyalty within a regulated industry.
What you'll do#
- Learn how the team responds to customer questions and resolves account or platform-related concerns.
- Develop clear, professional communication skills across support channels.
- Research player inquiries, identify solutions, and escalate complex issues to the appropriate teams.
- Document customer interactions accurately while following established procedures.
- Learn how our internal systems and tools help provide consistent support.
- Contribute to projects designed to improve player satisfaction or support resources.
- Participate in training sessions, mentorship check-ins, and ongoing feedback.
What you'll need#
- Strong written and verbal communication skills.
- A genuine interest in helping others and finding solutions to problems.
- The ability to remain patient and professional when handling customer concerns.
- Attention to detail and strong organizational skills.
- An interest in how technology supports customer experiences.
- Availability to work 20 to 30 hours per week.
- A proactive, dependable, and collaborative mindset.
- Comfort working independently, receiving feedback, and asking questions.
- No previous iGaming or customer support experience is required.
Location & details#
- Location: Collingswood, New Jersey.
- Work Modality: Hybrid.
- Term: Spring 2027.
- Compensation: This is a paid internship.
About Rush Street Interactive
Rush Street Interactive operates in the online casino and sports betting industry. Founded in 2012, the company manages brands including BetRivers, PlaySugarHouse, and RushBet. It serves users across the United States, Canada, and Latin America. The business is based in Chicago and maintains a staff of 501 to 1,000 employees.
How to get in at Rush Street Interactive
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