About the role#
This End User Support Co-op position is an on-site role based in Cambridge, Massachusetts. You will work with the End User Services team to support hardware and software needs. This role requires U.S. citizenship. You will work independently with moderate oversight to maintain systems and equipment.
What you'll do#
- Perform installations, repairs, upgrades, and backups.
- Handle telephone installations and removals.
- Set up Audio/Visual equipment for conference rooms.
- Troubleshoot software and hardware issues.
- Resolve moderately complex technical problems.
- Maintain and update hardware and software asset inventory databases.
What you'll need#
- Active pursuit of a bachelor's degree in Cybersecurity, Computer Science, Management Information Systems, or a related field.
- Experience with Mac and PC hardware, including laptops and desktops.
- Understanding of Windows 11, Windows Server, Active Directory, macOS, and Linux.
- Experience with MS Office Suite and Outlook.
- Foundational knowledge of network principles like TCP/IP and LAN/WAN.
- Familiarity with networking essentials, including ports, protocols, DHCP, DNS, switching, routing, and firewalls.
- Experience with Atlassian tools such as Jira, Confluence, and Bitbucket.
Location & details#
- Location: Cambridge, Massachusetts.
- Terms: Winter 2027 and Summer 2027.
- Modality: On-site.
- Employment: Full time, paid.
About RTX
RTX operates in the aviation and aerospace component manufacturing industry. The organization consists of three primary businesses: Collins Aerospace, Pratt and Whitney, and Raytheon. It produces advanced sensors, aircraft engines, and defense systems for the aerospace and defense sectors. The company is based in Arlington, Virginia and employs over 10,000 people.
How to get in at RTX
Applying early to RTX gives you a distinct advantage because recruiters review applications as they arrive. Intern Insider sends an instant alert the moment a role matching your target is published, so you can submit your materials before the applicant pool grows too large. Being among the first to apply ensures your profile is seen while the team is still actively filling the position. You can also use Intern Insider to identify the specific recruiters behind RTX roles to reach out directly. Connecting with a recruiter to ask about the position or a potential referral often improves your response rate compared to applying into a general queue. This direct approach helps you stand out from the crowd.
