About the role#
As an Instructional Design Intern, you will support the design, development, and maintenance of training materials and performance support resources for our Operations teams. You will work on translating complex operational and technology changes into clear, engaging, and user-friendly learning content. This role provides hands-on experience in instructional design, technical writing, and learning technology while you partner with subject matter experts and business stakeholders.
What you'll do#
- Create, enhance, and maintain training materials, job aids, micro-learnings, and change communication resources.
- Translate complex business processes and technology updates into clear learning content.
- Develop learning experiences using instructional design best practices.
- Build performance support tools to help team members understand process and technology changes.
- Use authoring tools like Articulate Rise and AI tools like Claude to build and update training assets.
- Collaborate with instructional designers, leadership, and subject matter experts to validate content accuracy.
- Update existing content to align with evolving business needs.
- Contribute to the development of learning objectives, assessments, and knowledge reinforcement materials.
- Incorporate stakeholder feedback and manage multiple projects simultaneously.
What you'll need#
- Currently pursuing a bachelor's degree in Instructional Design, Learning & Development, Education, Communications, Technical Writing, or a related field.
- Strong written and verbal communication skills with the ability to simplify complex information.
- Foundational understanding of instructional design principles and learning concepts.
- Proficiency in Microsoft PowerPoint, Word, and other business productivity tools.
- Familiarity with content creation tools such as Canva, Articulate Rise, or Articulate Storyline.
- Strong attention to detail and organizational skills.
- Ability to receive feedback, incorporate revisions, and work collaboratively with cross-functional partners.
- Coursework or project experience in instructional design, technical writing, or training development.
- Exposure to AI-powered content development tools like Claude.
- Previous experience or academic projects related to training, communications, or content creation.
Location & details#
- Location: Detroit, Michigan
- Term: Summer 2027
- Modality: On-site
- Employment Type: Full-time
- Paid internship
About Rocket
Rocket provides mortgage services to consumers. The company operates within the financial services sector. It is a public company with over 10,000 employees. The organization maintains a workforce of 11,258 people.
How to get in at Rocket
Applying early at Rocket gives you a distinct advantage before the recruiter's queue becomes unmanageable. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first and get seen before the pile grows. Reaching out to the person managing the hiring process often yields better results than a standard submission. Intern Insider surfaces the recruiters behind the company's roles so you can reach out directly to ask about the role or a referral, which materially improves response rates.
