About the role#
As a Student Caseworker, you will manage student cases from start to finish. You will oversee academic appeals, complaints, and disciplinary matters to ensure they are handled fairly and promptly. This role requires working with college regulations and supporting the student journey through clear communication and efficient process management.
What you'll do#
- Manage a portfolio of cases, including evidence collection, file preparation, and paperwork.
- Provide regulatory advice on casework processes and ensure relevant information reaches panels or committees.
- Organize hearings and panel meetings, take minutes, and issue completion-of-procedures letters.
- Monitor case progress against institutional timelines and keep students informed.
- Produce reports on casework trends to inform senior management and recommend process improvements.
- Support College representations to the Office of the Independent Adjudicator.
- Assist in developing staff training on best practices and contribute to student-journey projects.
- Maintain accurate records and ensure effective information sharing within the team.
What you'll need#
- Experience coordinating casework.
- Ability to write professional, clear, and concise reports and correspondence.
- Experience working with regulations, policies, and procedures, along with an understanding of non-compliance risks.
- Strong analytical and investigative skills with a methodical approach to work.
- Proficiency in Microsoft Office.
- Ability to stay calm and patient in difficult situations.
- Capacity to work under pressure and meet tight deadlines.
- Excellent interpersonal skills and the ability to explain complex information clearly.
- Previous experience in a higher education casework role is desirable, as is a degree-level education.
Location & details#
- This is a full-time, paid position.
- The role is remote.
- Hiring is on a rolling basis.
About Regent College London
Regent College London provides higher education programs across multiple locations in London. The institution offers degrees in fields such as business management, computing, engineering, law, and health and sports science. Students choose from flexible study schedules including day, evening, and weekend classes. The organization employs approximately 600 people.
How to get in at Regent College London
Applying to Regent College London early gives you a distinct advantage because recruiters review applications as they arrive. Intern Insider sends an instant alert the moment a role matching your target is published, so you can apply among the first before the pile grows. This helps you avoid the frustration of being buried in a stack of late submissions. You can reach out to recruiters directly to ask about the role or a referral, which materially improves your response rates. Intern Insider surfaces the specific recruiters behind the company's roles to help you make that connection. It is a more effective strategy than waiting for a response from a general portal.
