About the role#
Pyxus International, Inc. is seeking an Intern to provide technology support for employee desktops, laptops, hardware, and software. This role involves managing helpdesk requests, prioritizing tasks, and ensuring end-user issues are resolved effectively. This is a paid, on-site position located in North Carolina.
What you'll do#
- Provide technology support for helpdesk requests and document all pertinent end-user information and the nature of the problem via the problem tracking system.
- Evaluate, prioritize, and resolve help requests, escalating issues when necessary and communicating status updates to end-users.
- Install, configure, diagnose, repair, maintain, and upgrade hardware and related software to ensure optimal workstation performance.
- Coordinate computer warranty issues with third-party vendors and maintain accurate records of repair requests.
- Perform on-site analysis and resolution of desktop problems, including implementing corrective solutions.
What you'll need#
- Current enrollment in a technology degree program (Computer Science, Computer Engineering, Electrical Engineering, Cybersecurity, or Data Science) at a 2 or 4 year institution.
- Earliest graduation date of December 2027 or later.
- Ability to commit to at least 12 months of availability prior to graduation.
- Exceptional time management, organization, and interpersonal skills.
- Ability to manage multiple tasks and priorities, even during frequent interruptions or urgent situations.
- Strong critical thinking, troubleshooting, and problem-solving skills.
- Preferred experience includes knowledge of Windows 11, Microsoft Office Suite, and general computer hardware, software, and networking.
Location & details#
- Location: North Carolina, United States.
- Modality: On-site.
- Commitment: 20 hours per week (15 hours per week minimum required).
- Term: Rolling.
About Pyxus International, Inc.
Pyxus International operates as a global agricultural company. It provides agricultural products, ingredients, and services to various customers and businesses. The company focuses on agronomy, farm management, and regulatory compliance. It maintains operations with over 10,000 employees and is based in Morrisville, North Carolina.
How to get in at Pyxus International, Inc.
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