About the role#
We are looking for a curious, service-oriented co-op student to join our IT team. This is a hands-on placement for a student currently enrolled in an Information Technology, Computer Science, or related program who wants real experience in a growing tech company. You will help keep our operations running by managing hardware and user access. You will start by working alongside our IT team on straightforward tickets, then take on more independent tasks like workstation builds, hardware troubleshooting, and documentation as the term progresses.
What you'll do#
- Respond to internal IT support tickets, escalating issues beyond your current scope.
- Prepare workstations for new employees, including imaging laptops and setting up monitors, docking stations, and peripherals.
- Ensure new starters have the accounts and access they need on their first day.
- Assist with equipment collection when employees leave the company.
- Perform basic account tasks in Microsoft 365, such as password resets, group memberships, and license assignments.
- Troubleshoot common hardware and software issues on Windows and macOS.
- Maintain an accurate inventory of hardware, software licenses, and IT supplies.
- Write and update knowledge base articles for common fixes.
- Support IT projects and rollouts as an extra set of hands.
What you'll need#
- Current enrollment in a post-secondary program in Information Technology, Computer Science, Computer Engineering Technology, or a related field, with plans to return to studies after the work term.
- Genuine curiosity about how things work and a willingness to ask questions.
- Clear, friendly communication skills for helping non-technical colleagues.
- Ability to stay organized while managing several open tickets.
- Comfort with the basics of Windows and macOS, as well as handling computer equipment.
- Prior experience in help desk, retail tech support, campus IT, or personal technical projects is preferred.
- Exposure to Microsoft 365, ticketing systems, Microsoft Entra ID, or Intune is a plus.
- Curiosity regarding basic scripting or automation is an asset.
Location & details#
- Location: Waterloo, Ontario.
- Modality: This is an on-site, full-time position.
- Term: Rolling.
About Planitar Inc.
Planitar Inc. produces the iGUIDE platform. This system combines camera hardware and software to create 3D virtual tours and property documentation. The company provides floor plans and measurements for real estate professionals. It was founded in 2012 and maintains its headquarters in Waterloo, Ontario. The organization currently employs 184 people.
How to get in at Planitar Inc.
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