About the role#
The IT Technical Support Intern role provides hands-on experience in a healthcare environment. You will work directly with clinical and administrative staff to troubleshoot technical issues and support IT operations. This position requires mental concentration and physical activity, including lifting up to 25 pounds and moving between hospital areas to install hardware.
What you'll do#
- Conduct regular rounds on hospital floors to engage with end-users and identify technical concerns.
- Log and document all issues in the IT ticketing system.
- Triage incoming requests and communicate details to the appropriate IT team members.
- Assist with the planning and execution of the Windows 11 upgrade project.
- Support software deployments, user training, and hardware troubleshooting.
- Work alongside experienced IT technicians on various department initiatives.
- Document common issues and solutions to maintain the IT knowledge base.
What you'll need#
- A High School Diploma.
- Current enrollment in a relevant associate's or bachelor's degree program, such as Information Technology or Computer Science.
- Students in technical certificate programs focusing on IT support are also eligible.
- Foundational knowledge of computer hardware, software, networking, and Windows operating systems.
- Prior experience in customer service is preferred.
Location & details#
- Location: Rolla, Missouri.
- Work Modality: On-site.
- Employment Type: Full-time.
- Term: Rolling.
About Phelps Health
Phelps Health is a nonprofit healthcare organization based in Rolla, Missouri. Founded in 1951, it operates as one of the largest employers in its region. The organization provides clinical and non-clinical roles to support patient care. It maintains multiple locations across the area.
How to get in at Phelps Health
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