About the role#
As a Registration Intern, you act as the first point of contact for our patients. You ensure each visit starts and ends smoothly by handling check-in and check-out procedures. This role requires a balance of administrative precision and helpful customer service.
What you'll do#
- Greet patients and visitors upon arrival.
- Collect and verify patient information, insurance details, and signed forms.
- Schedule follow-up appointments and provide necessary instructions to patients.
- Explain OAM financial policies and account activity to patients.
- Collect copayments, deductibles, and balances while issuing receipts.
- Assign ICD-9 and CPT codes to charges and identify necessary modifiers.
- Reconcile daily posting activity and manage the security of deposits.
- Consult with clinical staff to resolve coding or charge questions.
- Research posting errors and report cash shortages to your supervisor.
- Answer phone calls and address patient complaints in a timely manner.
- Maintain patient confidentiality following HIPAA guidelines.
- Keep your workspace clean and follow the company uniform policy.
What you'll need#
- Current student or recent graduate in a healthcare-related field.
- High School Diploma or GED.
- Minimum typing speed of 45 words per minute.
- Proficiency in MS Office and general computer skills.
- Strong written and verbal communication abilities.
- Exceptional customer service and problem-solving skills.
- Knowledge of HIPAA, third-party payer requirements, and billing regulations.
- Ability to multi-task while remaining detail-oriented.
- Physical ability to sit for long periods, perform some bending and reaching, and lift up to 50 pounds.
- Preferred: 2 years of experience in medical office check-in/check-out functions and patient accounting software.
Location & details#
- This is an on-site, per diem position.
- You must be willing to work at our locations in Grand Rapids and Wyoming, Michigan.
- Office hours range from Monday to Friday, 8AM to 8PM, and Saturday, 9AM to 5PM.
About Orthopaedic Associates of Michigan
Orthopaedic Associates of Michigan is an independent musculoskeletal care provider based in Grand Rapids. Founded in 1935, the practice offers services ranging from diagnosis and surgery to physical therapy and rehabilitation. It operates multiple locations throughout the region with a staff of 244 employees. The organization specializes in areas including spine care, sports medicine, joint reconstruction, and orthopaedic trauma.
How to get in at Orthopaedic Associates of Michigan
Applying early is a distinct advantage at Orthopaedic Associates of Michigan, as recruiters often review candidates before the applicant pool grows too large. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you can be among the first to submit your materials. This timing helps ensure your application is seen while the hiring team is still actively building their shortlist. You can also improve your response rates by reaching out to the right people directly. Intern Insider surfaces the recruiters behind the company's roles, allowing you to connect with them to ask about the position or a potential referral. A direct conversation often provides more clarity than a standard application, and it shows you have done your homework on the practice.
