Student Enrollment Assistant

About the role#

The Student Enrollment Assistant supports families navigating the unified enrollment system for public and non-public schools in New Orleans. This role focuses on early childhood eligibility verification, waitlist management, and providing administrative support to the Enrollment & Family Services team. This position requires occasional work during evenings and weekends to support community enrollment events.

What you'll do#

• Provide objective information to families regarding citywide school choice and support the application process.
• Deliver customer service by managing incoming calls, emails, and virtual appointments for families.
• Determine applicant eligibility for publicly funded early childhood seats by verifying income, residency, and legal documentation.
• Maintain accurate student data in Salesforce in compliance with district standards and privacy laws.
• Implement district guidelines regarding enrollment procedures and parent rights, including support for students with special needs and limited English proficiency.
• Provide administrative support to the Executive Director of Family Services and Student Enrollment Coordinators.

What you'll need#

• High School Diploma.
• Two years of customer service experience is preferred.
• Ability to read, write, speak, translate, and interpret English and a designated second or third language.
• Knowledge of the cultural background of non-English speaking communities.
• A valid Louisiana Driver’s license with no restrictions that preclude driving on the job.

Location & details#

• Location: New Orleans, Louisiana.
• Modality: On-site.
• Commitment: Full-time.
• Term: Rolling.