About the role#
The Assistant Director of Student and Family Services oversees the daily operations of the Family Services team to ensure high-quality customer service for families interacting with NOLA Public Schools. This role manages staff schedules, optimizes enrollment processes, and serves as the primary point of contact for troubleshooting challenges. The position requires weekly visits to three family resource centers to ensure facilities are well-maintained, appropriately staffed, and operating according to district policies.
What you'll do#
- Ensure the operational needs of the Family Services team are met, including managing staff coverage for daily operations and peak enrollment periods.
- Serve as the primary point of contact for the team to identify challenges and implement solutions.
- Maintain and manage relationships with facility administration to ensure procedures and schedules are aligned.
- Ensure consistent implementation of enrollment policies and procedures across all centers and virtual support channels.
- Manage inventory, supply orders, and the organization of family resource centers.
- Oversee staff development by creating onboarding materials, providing training timelines, and conducting regular check-ins.
- Monitor daily trackers and conduct data reviews to report on center traffic and enrollment accuracy.
What you'll need#
- Associate’s Degree required; Bachelor's Degree preferred in fields such as Human Resources, Business Administration, Psychology, Communications, or Sociology.
- Minimum of five years of experience working with students and families.
- Minimum of five years of experience leading teams and directly supervising staff.
- Proficiency in Salesforce and Avela platforms, as well as Microsoft Office Suite.
- Bilingual skills (Spanish) are highly preferred.
- Strong time management, organizational, and critical thinking skills.
Location & details#
- Location: New Orleans, Louisiana.
- Work Modality: On-site.
- Commitment: Full-time.
- Role Type: Paid position.
