About the role#
As a Customer Experience Intern, you will support account management activities and interact directly with end-users. You will help users access upskilling resources while providing support across sales, business development, and marketing. This role reports to the Lead Account Executive.
What you'll do#
- Manage and nurture relationships with end-users through account management, support, and troubleshooting.
- Own and improve the customer journey from onboarding to renewal.
- Work with professional development providers to fulfill orders.
- Develop processes to drive customer satisfaction and user engagement.
- Provide account management support to stakeholders at customer companies.
- Analyze quantitative and qualitative feedback to drive product features.
- Collaborate with internal teams to improve the customer experience.
- Use data and analytics to present business reviews and recommendations.
- Build relationships as a trusted advisor and subject matter expert.
What you'll need#
- Pursuing a 4-year degree from an accredited university.
- Ability to work independently and collaboratively.
- Resilience, an agile mindset, and a willingness to get the job done.
- Strong written and verbal communication skills.
- Organizational and time management skills.
- Aptitude for technology and an eye for process improvement.
- Entrepreneurial mindset and a desire to grow a career in technology.
- Personable, coachable, and a track record of high performance.
- Ability to thrive in an unstructured start-up environment.
- Positive, professional, and intentional attitude.
Location & details#
- This is a remote, unpaid internship.
- The position is full-time with a rolling start date.
About OneRange
OneRange is a software development company founded in 2021. Based in New York, the firm operates a platform for corporate skill development and professional training. It serves human resources and learning teams by connecting employees to a marketplace of courses, coaching, and certifications. The company maintains a small team of 2 to 10 employees.
How to get in at OneRange
Securing an internship at OneRange requires speed, as early applicants are often reviewed before the volume of candidates becomes unmanageable. You can gain a significant advantage by using Intern Insider to receive an instant alert the moment a new role is published, ensuring you are among the first to submit your materials. Applying early helps your profile stand out before the hiring team is overwhelmed by a large pile of resumes. Beyond the initial application, finding the right person to talk to often changes the outcome of your search. Intern Insider surfaces the recruiters behind OneRange roles, allowing you to reach out directly to ask about the position or request a referral. This direct approach often improves your response rates compared to waiting for a reply from a general inbox.
